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Green Plant Seedlings legal information

Privacy Policy

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Official document

Privacy Policy

Privacy Policy

1. Introduction

Green Plant Seedlings respects the privacy of its customers, website visitors, farmers, business partners and other people who communicate with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

  • visit our website;

  • enquire about seedlings;

  • place an order;

  • request delivery;

  • contact us through WhatsApp, telephone, email or social media;

  • create or use an authorised website account;

  • interact with our online services.

By providing personal information to us, you acknowledge that it will be handled as described in this Policy and in accordance with applicable law.

2. Who Is Responsible for Your Information?

The organisation responsible for the personal information described in this Policy is:

Business name: Green Plant Seedlings
Physical location: Murang'a
Telephone/WhatsApp: 0729 775 592
Email: greenplantseedlings@gmail.com

For privacy-related enquiries, use the contact details provided at the end of this Policy.

3. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Identification and contact information

This may include:

  • your name;

  • telephone number;

  • email address;

  • business or farm name;

  • delivery address or location;

  • county, town or general area.

3.2 Order and transaction information

This may include:

  • seedlings or products requested;

  • quantities and varieties;

  • quotation and order details;

  • delivery or collection instructions;

  • payment status;

  • M-Pesa transaction reference or other payment confirmation;

  • invoices, receipts and transaction history.

We do not ask customers to provide their M-Pesa PIN, banking password or other confidential authentication credentials.

3.3 Communications

We may keep information contained in:

  • WhatsApp messages;

  • emails;

  • website enquiries;

  • telephone-call notes;

  • social-media messages;

  • complaints, reviews and feedback.

3.4 Farm and planting information

Where necessary to provide useful recommendations, we may ask about:

  • the customer’s general location;

  • farm size;

  • intended crop or variety;

  • altitude or climate;

  • soil and water conditions;

  • planting plans.

Customers should avoid providing unnecessary sensitive or private information.

3.5 Website and technical information

When you use the website, certain technical information may be collected automatically, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages visited;

  • referring page;

  • date and time of access;

  • approximate location;

  • interactions with website features;

  • error and performance information.

3.6 Account information

For authorised CMS or administrative users, we may process:

  • name;

  • email address;

  • account role;

  • encrypted password information;

  • verification and password-reset records;

  • login and security information.

Passwords should be stored securely and should not be visible to Green Plant Seedlings in plain text.

4. How We Collect Information

We may collect personal information:

  • directly from you;

  • through website forms;

  • during an order or enquiry;

  • through WhatsApp, telephone, email or social media;

  • from an authorised person acting on your behalf;

  • automatically through cookies, analytics or technical logs;

  • from delivery, payment or service providers involved in a transaction;

  • from public sources where lawful and relevant.

5. Why We Use Personal Information

We may use personal information to:

  • respond to enquiries;

  • recommend suitable seedlings;

  • prepare quotations;

  • confirm and process orders;

  • verify payments;

  • arrange delivery or collection;

  • communicate order updates;

  • provide planting and seedling-care guidance;

  • maintain customer and transaction records;

  • manage complaints, replacements or refunds;

  • operate and secure the website;

  • create and manage authorised user accounts;

  • send email-verification and password-reset messages;

  • improve website performance and customer experience;

  • understand which services and website pages are useful;

  • prevent fraud, misuse and security incidents;

  • comply with legal, accounting and regulatory obligations;

  • establish, exercise or defend legal claims;

  • send marketing communications where permitted.

We will not intentionally use personal information for an unrelated purpose without an appropriate reason or further notice.

6. Grounds for Processing Information

Depending on the circumstances, we may process personal information because:

  • it is necessary to respond to your request or fulfil an order;

  • you have provided consent;

  • the business has a legitimate and reasonable operational interest;

  • processing is necessary to comply with a legal obligation;

  • processing is necessary to protect legal rights;

  • another lawful ground applies.

Where processing relies on consent, you may withdraw that consent. Withdrawal will not invalidate processing that occurred before the withdrawal.

7. Payments

Payments may be processed through M-Pesa, banks or another approved payment provider.

Green Plant Seedlings may receive transaction references, customer names, telephone numbers, amounts and payment status from the provider.

The payment provider may process additional information according to its own terms and privacy practices.

We do not require customers to disclose their PIN, password, one-time code or other secret authentication information.

8. Cookies and Analytics

The website may use cookies or similar technologies to:

  • keep the website functioning;

  • remember preferences;

  • measure website usage;

  • understand visitor behaviour;

  • identify technical problems;

  • improve website performance and content.

Where analytics services are enabled, they may collect information about devices, website visits and interactions.

You may be able to restrict cookies through your browser settings. Blocking some cookies may affect the operation of certain website features.

Where consent is legally required for non-essential cookies, Green Plant Seedlings should obtain that consent before activating them.

9. Marketing Communications

We may send information about seedlings, availability, offers, planting guidance or business updates where:

  • you have requested the communication;

  • you have consented to receive it; or

  • another lawful basis permits it.

You may ask us to stop sending marketing communications at any time by:

  • replying with an unsubscribe request;

  • contacting us directly;

  • using an unsubscribe facility where provided.

Stopping marketing messages will not prevent us from sending necessary communications about an active order, account, payment, delivery or complaint.

10. Sharing Personal Information

We may share limited personal information with trusted third parties where necessary to operate the business or provide requested services.

These may include:

  • delivery providers and transporters;

  • payment and banking providers;

  • website hosting providers;

  • database and cloud-storage providers;

  • email-delivery providers;

  • analytics providers;

  • website developers and authorised technical support;

  • accountants, auditors, insurers or professional advisers;

  • law-enforcement, courts or regulators where legally required.

Current website-support services may include hosting, database, image-storage, email-delivery, analytics, mapping and communication providers.

These providers should receive only the information reasonably required to perform their functions.

We do not sell customers’ personal information as an ordinary business activity.

11. International Processing and Storage

Some technology and service providers may process or store information outside Kenya.

Where personal information is transferred or made accessible outside Kenya, Green Plant Seedlings should take reasonable steps to ensure that an appropriate legal basis and suitable safeguards are in place.

These safeguards may include contractual protections, provider security measures, consent where appropriate or processing in a jurisdiction with suitable protection.

12. Information Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legitimate legal, accounting, security and operational requirements.

Different records may be retained for different periods.

For example:

  • enquiries that do not become orders may be retained for a limited follow-up period;

  • order, invoice and payment records may be retained for accounting and legal purposes;

  • account records may be retained while an account remains active;

  • security logs may be retained for a reasonable technical period;

  • marketing information may be retained until consent is withdrawn or the information is no longer required.

When information is no longer required, we may securely delete, anonymise or archive it as appropriate.

13. Information Security

Green Plant Seedlings uses reasonable administrative, organisational and technical measures intended to protect personal information.

These may include:

  • restricted administrative access;

  • individual user accounts;

  • password hashing;

  • email verification;

  • encrypted website connections;

  • controlled access to databases and cloud services;

  • environment-variable protection;

  • backups and system monitoring;

  • software updates and security reviews.

No internet transmission, electronic storage method or information system can be guaranteed to be completely secure.

Customers should protect their own devices, passwords, email accounts and payment credentials.

14. Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have the right to:

  • be informed about how your personal information is used;

  • request access to personal information held about you;

  • request correction of inaccurate or incomplete information;

  • object to certain processing;

  • withdraw consent where processing depends on consent;

  • request deletion of information that is no longer lawfully required;

  • request restriction of certain processing;

  • ask questions about the sharing or transfer of your information;

  • make a complaint concerning the handling of your information.

To exercise a privacy right, contact us using the details below.

We may need to verify your identity before acting on a request. We may also retain information where continued retention is legally required or necessary to protect legitimate rights.

15. Children’s Information

The website and seedling-ordering services are not intentionally directed at children who cannot lawfully enter into the relevant transaction.

We do not knowingly seek unnecessary personal information from children.

Where a child’s information is provided, the parent, guardian or responsible adult should ensure that there is an appropriate reason and authority for doing so.

16. Third-Party Websites and Services

The website may contain links to external services such as WhatsApp, Google Maps, social-media platforms or payment providers.

Those services operate under their own privacy notices and terms.

Green Plant Seedlings is not responsible for the privacy practices or content of independent third-party websites.

17. Photographs, Reviews and Testimonials

We may request permission to use customer reviews, farm photographs, delivery photographs or testimonials for business communication and marketing.

Where a person is identifiable, Green Plant Seedlings should obtain appropriate permission before publishing the material, unless another lawful basis clearly applies.

A person who has given permission may contact us to discuss withdrawal or future use.

18. Data Breaches and Security Incidents

Where Green Plant Seedlings becomes aware of unauthorised access, loss, disclosure or misuse of personal information, we will assess the incident and take reasonable action.

This may include:

  • securing affected systems;

  • investigating what occurred;

  • limiting further exposure;

  • notifying affected individuals where appropriate;

  • notifying relevant authorities where required;

  • improving safeguards to prevent recurrence.

19. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • business operations change;

  • new website features are introduced;

  • service providers change;

  • analytics or payment systems are added;

  • legal or regulatory requirements change;

  • privacy or security practices are improved.

The latest version will be published on this website with the date it was last updated.

Material changes may also be communicated through an appropriate channel where reasonably necessary.

20. Contact Us

For questions, requests or complaints concerning personal information, contact:

Business name: Green Plant Seedlings
Physical location: Murang'a
Telephone/WhatsApp: 0729 775 592
Email: greenplantseedlings@gmail.comPlease include enough information for us to understand and respond to your request, but do not send passwords, PINs or unnecessary confidential information.

If a privacy concern is not resolved directly, you may also contact the competent data-protection authority in Kenya.

This document was last updated on .