Official document
Terms and Conditions
Terms and Conditions
1. Introduction
Welcome to Green Plant Seedlings. These Terms and Conditions govern your use of our website and your purchase of seedlings, planting materials, related products and services from us.
By placing an order, making a payment, requesting delivery, collecting seedlings or continuing to use this website, you confirm that you have read and accepted these Terms.
Where a separate written agreement, quotation or invoice has been issued for a particular order, that document will apply together with these Terms.
2. About Green Plant Seedlings
Green Plant Seedlings supplies fruit-tree seedlings and related planting materials to individual farmers, commercial growers, organisations and other customers.
Our contact details are:
Business name: Green Plant Seedlings
Physical location: Murang'a
Telephone/WhatsApp: 0729 775 592
Email: greenplantseedlings@gmail.com
3. Product Information
We aim to provide accurate information about our seedlings, including their variety, size, price, availability and general care requirements.
However, seedlings are living products. Their appearance, height, leaf density and stage of growth may vary naturally from the photographs or descriptions shown on the website.
Website photographs are intended to represent the product generally and may not show the exact individual seedling supplied.
Where the success of a particular variety depends on climate, altitude, soil, water availability, pollination or farm-management practices, customers should seek appropriate guidance before ordering.
4. Availability
All seedlings and prices shown on the website are subject to availability.
Adding a seedling to an enquiry, WhatsApp message or order request does not reserve it. An order is confirmed only after Green Plant Seedlings has:
confirmed availability;
accepted the order; and
confirmed any required payment or deposit.
Where a requested variety or size is unavailable, we may propose an alternative. We will not substitute an item without informing the customer and obtaining approval.
5. Orders
Customers may place orders through the website, WhatsApp, telephone, social media, email or another channel accepted by Green Plant Seedlings.
The customer is responsible for providing accurate information, including:
full name;
telephone number;
delivery or collection details;
seedling variety and quantity;
preferred size, where applicable;
location and delivery instructions; and
any other information reasonably required to process the order.
Green Plant Seedlings may contact the customer to clarify an order before accepting it.
We reserve the right to decline or cancel an order where:
the requested seedlings are unavailable;
the order information is incomplete or inaccurate;
payment cannot be confirmed;
delivery to the stated location is not reasonably possible;
the request appears fraudulent or unlawful; or
fulfilling the order would expose the seedlings, customer or business to unreasonable risk.
Where payment has already been received for an order we cannot fulfil, the customer will be offered an appropriate replacement, credit or refund.
6. Prices and Payment
Prices are stated in Kenya shillings unless expressly indicated otherwise.
Prices may change because of seedling size, availability, seasonal conditions, transport costs or other operational factors. A price change will not affect an order that has already been confirmed and paid for unless the customer agrees to the change.
Payment may be accepted through:
M-Pesa;
bank transfer;
cash;
another payment method approved by Green Plant Seedlings.
The customer must use the correct payment details supplied by the business. Green Plant Seedlings will not be responsible for payments sent to an incorrect number or account where the incorrect details did not originate from us.
A payment screenshot or transaction message may be requested for verification. An order is not treated as paid until the payment is confirmed through the relevant payment account or provider.
Customers should never share their M-Pesa PIN, banking password or other confidential authentication information with Green Plant Seedlings.
7. Deposits and Reserved Orders
Some large, customised or advance orders may require a deposit before seedlings are reserved or prepared.
Before accepting the deposit, Green Plant Seedlings should inform the customer:
the required deposit amount;
the remaining balance;
when the balance is due;
the expected collection or delivery date; and
whether any part of the deposit is non-refundable.
Unless expressly agreed otherwise, a customer who fails to collect, receive or complete payment for a reserved order within the agreed period may lose the reservation.
The treatment of any deposit will depend on the circumstances of the cancellation, costs already incurred and applicable law.
8. Delivery
Delivery availability, charges and estimated timelines depend on the destination, order size, seedling type and available transport.
Any delivery date or time given is an estimate unless expressly confirmed as guaranteed in writing.
Delays may occur because of:
weather;
road conditions;
transport problems;
public restrictions;
inaccurate delivery information;
inability to contact the customer;
events outside our reasonable control.
The customer must provide a reachable telephone number and accurate directions. Additional charges may apply where a delivery must be repeated because the customer was unavailable or supplied incorrect information.
The customer or an authorised representative should be present to receive and inspect the seedlings.
9. Collection
Customers collecting seedlings should confirm the collection date and location before travelling.
Once seedlings have been collected and accepted, the customer becomes responsible for their transport, protection and handling.
Green Plant Seedlings is not responsible for damage caused after collection by unsuitable vehicles, excessive heat, wind exposure, crushing, delayed transportation or improper handling by the customer or their transporter.
10. Inspection and Reporting Problems
Customers should inspect seedlings as soon as they are delivered or collected.
Any visible shortage, incorrect variety, serious damage or concern about the condition of the seedlings should be reported within 24 hours.
The report should include:
the customer’s name;
order or transaction details;
a clear description of the concern;
photographs or videos of the affected seedlings; and
any other information reasonably requested.
Customers should not plant, alter or dispose of a disputed seedling before Green Plant Seedlings has had a reasonable opportunity to assess the concern, unless immediate action is necessary to prevent further damage.
11. Replacements, Credits and Refunds
Where a verified problem existed before delivery or collection, Green Plant Seedlings may offer an appropriate remedy, which may include:
replacing the affected seedling;
supplying the missing item;
issuing store credit;
correcting the order; or
providing a full or partial refund.
The appropriate remedy will depend on the nature of the problem, product availability, the condition of the seedling and the circumstances of the order.
A replacement or refund may not be available where damage or failure results from:
failure to follow planting or care instructions;
delayed planting;
insufficient or excessive watering;
poor drainage or unsuitable soil;
incorrect fertiliser, manure, pesticide or chemical use;
extreme weather;
pests, diseases or animal damage occurring after delivery;
accidental or deliberate damage;
improper transportation after collection;
planting the seedling in unsuitable climatic conditions;
failure to report a visible concern within a reasonable period.
Nothing in these Terms removes or limits any right or remedy that cannot lawfully be excluded.
12. Cancellations
A customer who wishes to cancel an order should contact Green Plant Seedlings as soon as possible.
An order may ordinarily be cancelled before it has been prepared, dispatched or reserved specifically for the customer.
Where preparation, packaging, transport, sourcing or reservation costs have already been incurred, those reasonable costs may be deducted from any amount refundable, subject to applicable law and any prior agreement with the customer.
Custom, bulk or specially sourced orders may have separate cancellation conditions communicated before confirmation.
13. Seedling Care and Agricultural Results
Green Plant Seedlings may provide general guidance on planting, watering, spacing, soil preparation, mulching, pest control and seedling care.
This information is intended as general guidance. Actual requirements vary according to location, soil, climate, altitude, water availability, farming practices and seedling variety.
The customer remains responsible for:
assessing whether a variety is suitable for the intended location;
preparing the planting area;
planting correctly;
providing sufficient water and drainage;
protecting seedlings from animals, pests, wind and physical damage;
following professional agricultural advice where necessary.
We cannot guarantee that every seedling will survive, grow at a particular rate, begin producing within a specific period or achieve a particular yield after it has left our control.
However, this does not exclude responsibility for seedlings that were materially misdescribed, incorrectly supplied or already in an unacceptable condition when provided to the customer.
14. Website Information
We aim to keep website information accurate and current. However, prices, availability, photographs, descriptions, articles and guidance may change without notice.
Website content should not be treated as a substitute for farm-specific advice from a qualified agricultural professional.
Temporary interruptions, maintenance, technical faults or third-party service failures may affect access to the website.
15. Acceptable Use
You must not use this website to:
commit or encourage an unlawful act;
submit false or misleading information;
interfere with the website’s security or operation;
attempt to gain unauthorised access to administrative areas;
upload malware or harmful code;
impersonate another person;
collect information about other users without authority;
copy or commercially exploit protected content without permission.
We may restrict access where we reasonably believe the website is being misused.
16. Intellectual Property
Unless otherwise stated, the website design, business name, branding, photographs, articles, guides, graphics and other original content belong to Green Plant Seedlings or are used with permission.
You may read, share links to and use the content for personal reference. You may not reproduce, sell, republish or commercially exploit substantial portions without written permission.
17. Third-Party Services and Links
The website may use or link to third-party services such as:
WhatsApp;
mapping services;
analytics providers;
payment services;
email providers;
social-media platforms;
hosting and storage providers.
Green Plant Seedlings does not control every aspect of these external services. Their own terms and privacy practices may apply when you use them.
18. Limitation of Responsibility
To the extent permitted by law, Green Plant Seedlings will not be responsible for indirect or consequential losses arising from:
unsuitable planting conditions;
customer farming decisions;
failure to follow care instructions;
events outside our reasonable control;
incorrect information supplied by the customer;
unauthorised use of third-party payment or communication accounts.
Nothing in this section excludes responsibility that cannot lawfully be limited, including responsibility arising from fraud, deliberate misconduct or rights protected under applicable consumer law.
19. Privacy
Personal information provided through orders, enquiries, account registration, email, WhatsApp or other communication channels will be handled in accordance with our Privacy Policy.
The Privacy Policy is available at:
/privacy-policy
20. Changes to These Terms
Green Plant Seedlings may update these Terms to reflect changes in the business, website, products, delivery processes, payment methods or applicable requirements.
The latest version will be published on this website with an updated date.
Changes will apply from the stated effective date. Terms already specifically agreed for a confirmed order will continue to apply to that order unless both parties agree otherwise or the law requires a change.
21. Complaints and Disputes
Customers are encouraged to contact Green Plant Seedlings first so that complaints can be reviewed and resolved promptly.
Where a dispute cannot be resolved directly, the parties should consider good-faith negotiation or another appropriate dispute-resolution process before commencing formal proceedings.
These Terms are governed by the laws of Kenya. Any dispute will be handled by a court or other competent body with jurisdiction in Kenya.
22. Contact Us
For questions about these Terms, orders, payments, deliveries or complaints, contact:
Green Plant Seedlings
Physical location: Murang'a
Telephone/WhatsApp: 0729 775 592
Email: greenplantseedlings@gmail.com